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Samsung SmartTV Application - Author Certificate

My application was declined 2 times at the Samsung store. See below the analyst’s answers in the Seller Office:

“CRITICAL: Install error. Package corrupted, please rebuild and resubmit your app. Make sure the author certificate (.p12) is the same one used when the app was registered. - by Samsung Apps”
And
“[Doc Review Reject] CRITICAL: Install error/Unable to download app. Package corrupted, please rebuild and resubmit your app. Make sure the author certificate (.p12) is the same one used when the app was registered. If you lost your certificate and password then unfortunately you will have to create a new app ID with the new certificate and make sure you back up your *.p12 file and password for future version-ups and sharing. With a new Author certificate you need to create a new application ID (or vice versa) in the store and begin the certification process again. Then you have to drop the old application ID. - by Samsung Apps”

I create the application in Tizen Studio, go to the Certificate-Manager, create the Author Certificate and Distributor Certificate, as shown in the image below:

In Tizen Studio I go to Project> Build Signed Package, as shown below:

I upload the exported WGT to the Seller Office.

I already deleted all the certificates and created it again.
Am I doing something wrong?

 

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Responses

11 댓글
Christof Meerwald

I already deleted all the certificates and created it again.
Am I doing something wrong?

You shouldn't have deleted the certificates as you were supposed to reuse the certificates you used the first time. Unfortunately, if you don't have the original certificates any more there is no way around but to change the app id.

Emma Brown

I am also getting errors with Samsung SmartTV App because when I connect it to the TV it doesn't recognize the device tetris unblocked and I will contact customer support krunker for help. 

pah pah

thank so much. I'm messing with it

laury friese
Not only consumer Samsung TVs but also hotel TVs do not support automatic launching for applications installed through USB. 
chadd streich

I also have the same opinion. Since you were expected to use the certificates you previously used, you shouldn't have deleted the certificates. Unfortunately, you have no choice but to alter the  app id if you no longer have the original certificates.

 

silvana padilla

I find the explanation interesting and very useful.buy my television[Thnaks](https://www.google.com)

gaiacb dworld

creating new app ID with new certificate is complicated for me. Hope there will be better improvements soon

 

moke ajcs

I'm also having this error with the Samsung SmartTV App.  I think I need to seek expert assistance 

Vernon Bishop

It sounds to me that there is already an application in the store with the same App ID so your author certificate would be incorrect. This is not infrequent